Relevant Work Experience

University Advancement Center 

01/2025 - Present 

As an IT Support Intern, I assist with managing IT asset inventory, overseeing a ticketing system to track and resolve user requests, and providing software troubleshooting and password resets. I help image, configure, and deploy computers for new employees, including assisting with domain joining for centralized management. In this role, I gain hands-on experience in troubleshooting, systems administration, and corporate IT support.. Currently, I am supporting the deployment of a cloud-based printing service to improve accessibility and efficiency across the organization.

Florida State University, College of Fine Arts

06/2024 - Present

As an Information Technology specialist, I troubleshoot various issues related to departmental technology, encompassing both hardware and software. Working closely with our ticketing system, I engage directly with faculty, students, and staff to resolve requests promptly and efficiently. Additionally, I ensure the upkeep of our department's IT equipment and manage inventory to support seamless operations.

Florida State University, Career Center

08/2023 - 12/2023

As an information technology intern, I provided technical support to end-users, swiftly and efficiently addressing both hardware and software issues. I collaborated closely with fellow members of the IT team, ensuring that complex technical problems were escalated and resolved effectively. Additionally, I played a pivotal role in managing the technical infrastructure for large-scale career fairs, where I facilitated IT support for events accommodating up to 2000 students and employers.

Aramark, Tallahassee

08/2022 - 04/2024

As a Starbucks shift lead, I am responsible for greeting and engaging with customers, creating a warm and welcoming environment while accurately taking and fulfilling their orders. I operate various coffee-making equipment proficiently, including espresso machines, grinders, and blenders, to prepare a diverse range of beverages with consistent quality. Moreover, I play a key role in training new baristas, cultivating a culture of excellence through hands-on coaching, sharing product knowledge, and emphasizing high standards of customer service. Additionally, I oversee a team of up to 8 baristas, ensuring smooth day-to-day operations within the establishment.